Policy
Returns & Disputes
Every bottle of Elixir de Parfum is blended, rested and finished by hand in small batches. Because fragrance is a personal care product, our return policy is strict. Please read it before you order.
Return window
- Return requests must be made within 10 days of delivery, as shown by the carrier’s tracking. Requests after 10 days will not be accepted.
- Returns are accepted only for bottles that are unopened and unused, with the seal, gift box and hand numbered scent card intact.
- A bottle that has been sprayed, opened or tested cannot be returned or exchanged, for hygiene reasons.
How to return
- Email info@vintagefox.co with your order number and the reason for the return. Do not send anything back until we reply with approval and return instructions.
- Returns sent without approval will not be accepted.
- The buyer pays return shipping. Fragrance must ship by ground service only, packed securely in its original box.
- Approved refunds go back to the original payment method after the bottle arrives and passes inspection. Original shipping charges are not refunded.
Damaged or incorrect orders
- If your order arrives damaged, leaking or incorrect, email info@vintagefox.co within the same 10 day window with your order number and photos of the bottle and the packaging.
- Once confirmed, we will replace the bottle or issue a refund at no cost to you.
Dispute resolution
If you have any concern about your order, a charge or this policy, contact us first at info@vintagefox.co before opening a dispute with your bank or card issuer. Include your order number and a short description of the issue. We will review every request and work with you directly toward a fair resolution. Disputes filed with a card issuer without first contacting us will be answered with your order, delivery and policy records.
Final sale
Anything not covered above is final sale. By placing an order, you agree to this policy.
Vintage Fox Design Co. · Monroe Township, New Jersey · info@vintagefox.co